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Customer Service.

Call: +34 654 471 408
Email: [email protected]

Returning an item?

Please include a note specifying whether you intend to return or exchange.

Mail the item to:
Calle Antic Sant Joan 14, Atico 2
Barcelona
08003
Spain

Dama Negra is a fashion brand of 3 Creations Limited. You may see 3 Creations Limited in the purchase process or on your invoice and card statements.

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F.A.Q.

When will my order ship?

Orders in stock are usually shipped within 1–3 business days.

What shipping methods do you use?

We primarily use the Spanish postal service to offer you the best value. However, we make exceptions for stockists and bulk orders.

Where do you ship?

Almost everywhere. Email [email protected] if you’re having trouble placing an order.

What if my tracking number doesn’t work?

Confirmation is sent when your shipping label is printed, please allow up to 12 hours for this information to update.

How long does it take for a refund to go through?

We will process your return as soon as we receive it, please allow 3–10 days for your bank account to update.

Do you take custom orders?

Yes, we are able to make custom pieces. Contact [email protected] for more information.

Where can I purchase your products?

At the moment you can purchase via our website or in person from Ruth Esther. Contact [email protected] for more information.

How do I become a stockist?

If you would like to be considered, please email [email protected]. Include a link to your website, other brands carried, pictures of your store and your “wish list”. We will review your store and respond within 1–3 days.

What if I’m experiencing issues with your website?

If you are having trouble checking out or other website issues please call us at: +34 615 318 316 or email us at [email protected]. We will respond to you as quickly as possible.

Press inquiries?

For all press inquiries, please contact [email protected]

Terms & Conditions.

Shipping & Delivery.

We’ll do out best to get your delivery sent as soon as possible. All our products are hand made in Barcelona and we do accept back orders. This means that we sometimes make the products to order and they may take a few days longer to ship. We hope you understand, and you will be getting a limited edition fashion item.

Returns & replacements.

We want you to be 100% satisfied with your purchase so you can return your purchase for any reason. So long as the product has not been worn, used or damaged.

Privacy & security.

We take your privacy and security seriously. Please read our privacy policy

Look & Feel fantastic with Dama Negra

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